Ecxhub and its affiliates (hereinafter, “the Company”, “we”, “us” or “our”) are committed to protecting and respecting your privacy. In addition, we are subject to the Privacy Act 1988 and the National Privacy Principles which form part of that Act.
“Personal Information” is information which identifies you personally or by which your identity can reasonably be ascertained. This may include your name, address, e-mail address, and other contact details.
GATHERING AND USE OF PERSONAL INFORMATION
We may collect your Personal Information if you use this website, open an Account via ecxhub.com or perform any Transactions on ecxhub.com. We may also collect Personal Information about you from recordings of telephone conversations between us and you (or your representatives) and from publicly available registers.
Some of the Personal Information we collect is required by us to meet our legal and regulatory obligations (eg, information required to verify your identity). Otherwise, the Personal Information we collect is required in order for us to provide our services efficiently and effectively.
The types of Personal Information which we collect may include: your name; your photographic identification; your address; your phone number; your e-mail address; your banking details including account numbers; your date of birth; and information about your Transactions.
We may use your Personal Information for the following purposes:
to allow you to open and operate an Account on ecxhub.com;
to enable you to complete Transactions on ecxhub.com;
to correspond with you in relation to your Account and your Transactions;
to analyze use of our services we provide;
as required for legal and regulatory purposes, including for dispute resolution purposes;
to provide you with information about products, services and promotions that may be of interest to you, from ourselves and third parties;
for market research e.g. surveying our Users’ needs and opinions on issues, such as our performance etc. You should note that you are not obliged to give your Personal Information to the Company, but if you choose not to do so, we may not be able to provide our services, or your access to our services may be limited.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and security screening for customers who use VPN services, TOR, or any other similar service. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
DISCLOSURE OF PERSONAL INFORMATION
ACCESS AND CHANGING OF PERSONAL INFORMATION
You have the right to access the Personal Information we hold about you, and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us. We will usually respond to your request within 14 days. You may also request the deletion or destruction of your Personal Information, your Account details or your Transaction details by sending an email to us. The Company will act on your request only when it is not inconsistent with its legal and regulatory obligations and compliance procedures. Upon your written request, we will inform you of the use and general disclosure of your Personal Information. Depending on the nature of your request, there may be a minimal charge for accessing your Personal Information.
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including implementing appropriate security measures. The security measures in place will, from time to time, be reviewed in line with legal and technical developments. However, we give no guarantee that such misuse, loss, unauthorised access, modification or disclosure will not occur.
RETENTION OF PERSONAL INFORMATION
ACCESS RIGHTS TO PERSONAL INFORMATION